CB
Chantelle B
1 reviews | Active since Nov 2012
22 Jun 2020, 11:05
RIDICULOUS FINANCE CHARGE ON CREDIT CARD
I have noticed a "Finance Charge" of almost R500 being charged to my credit card for 3 months already (without me even using my credit card for these 3 months). Queried it at a branch the 1st month and was told they will get back to me but nothing. It has been 3 months of this being charged to me and no one can assist.
I cannot go to a branch as my working hours does not allow me to. I urgently need assistance as I feel this is ridiculous as it was never explained to me when I opened the credit card account.
Can someone please get back to me as urgently as possible?
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Replies (2)
Absa's replyOfficial
22 Jun 2020, 11:32Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Kind regards
Nthabiseng Sibande
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Absa's reply22 Jun 2020, 11:32
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Kind regards
Nthabiseng Sibande
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
CB
Chantelle B's updateReviewer Update
23 Jun 2020, 09:56i do not feel comfortable giving my ID and account number out via email and when i asked for someone to call me, i got an excuse that her phone is broken so she cannot call me. I asked for my query to be passed on to a consultant who has a working phone and no one has gotten back to again. this is so unprofessional to tell a client that your phone is broken and therefore you cannot call them. i need someone to call me urgently. or email me their contact number and i will call them back.
CB
Chantelle B's update23 Jun 2020, 09:56
Reviewer Update
i do not feel comfortable giving my ID and account number out via email and when i asked for someone to call me, i got an excuse that her phone is broken so she cannot call me. I asked for my query to be passed on to a consultant who has a working phone and no one has gotten back to again. this is so unprofessional to tell a client that your phone is broken and therefore you cannot call them. i need someone to call me urgently. or email me their contact number and i will call them back.