Ridiculous fees on a "closed account"

<p>I opened an account in 2014, I requested the account to be closed as I was not happy with the fees structure. I never collected the card and never transacted on that account. I went to open an account in July and was told the account has accumulated costs of R2000 which I need to pay. I never got a call about this account, I never collected the card,I never used it yet I need to pay for something someone did not do right. I tried calling the branch but the manager is always busy and never gets back to me. My ID: ********** 6****2 my cellphone: ********** 004. I'm very upset as I was told the negative amounts have an inpact on my credit score and I really want a house. I would like these fees to be reversed and the amounts reversed.</p>