RIDICULOUS DELAYS

On the 09th December 2022 I went to ABSA Bank Tzaneen Branch to close two accounts belonging to a deceased person, the consultant at the branch was very helpful and assisted me and further advised to follow up after 3 weeks. After expiry of 4 weeks since date of submitting all relevant documents I contacted the branch to inquire about the accounts, where I referred to the same consulted who was again very helpful and called me back to give me a number to contact and follow up as the matter was now out of her hands. Upon calling I was advised that the matter was at the starting point and nothing had been done thus far.. The consultant advised that the matter would be expidated. Today I called again after 2 weeks and the accounts remain not attended to. This is really frustrating on the deceaseds family as the need da money to proceed with life.