VM
Valery M
1 reviews | Active since Oct 2018
11 Mar 2019, 12:48
Ridiculous complaints management
This company does not take customer service, seriously. You log complaints internally, on their action line and no action is taken even 10 days later . I can't wait to sever every tie with them, they can't even stick to their own turn around time. Ridiculous
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Absa's replyOfficial
11 Mar 2019, 15:55Dear Client,
Thank you for bringing this matter to our attention. I note that there is a pending action line case reference number *** logged. We will follow up urgently and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Absa's reply11 Mar 2019, 15:55
Official
Dear Client,
Thank you for bringing this matter to our attention. I note that there is a pending action line case reference number *** logged. We will follow up urgently and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd