CG
Christopher G

1 reviews | Active since Dec 2021

16 Mar 2022, 09:49

Ridiculous charges on Absa 32 day notice account

Absa has this silly rule of charging a client for placing notice on their 32 notice account

I have/had a 32 day notice account with absa, i had placed notice for a certain amount a month in advance.

A month after i had withdrew the money, my statement started showing i am being charged for cash withdrawal

I obviously do not have a normal savings account with absa and only want to invest using their 32day notice account but i am being charged for withdrawing in cash because they unable to transfer the money to my capitec savings account

Other banks do not have these ridiculous charges even after 1 has given a full months notice

Absa has lost the idea of investing

I was basically charged for all the interest I accrued while keeping my money with Absa

0
Replies (5)
Absa
Absa's reply16 Mar 2022, 11:22
Official
Dear Christopher Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. RegardsPravesh BejayGroup Customer Care
CG
Christopher G's update16 Mar 2022, 12:06
Reviewer Update
Thanks for your response

To add to the above and summarize.

My complaint is that I've basically been penalized for taking cash from Absa even though I've given a whole months notice and also because I don't have a normal savings account with you.

I'm Keeping this conversation open for transparency as the purpose of this platform.

I will update the resolution here for others to see !!!!

Absa
Absa's reply16 Mar 2022, 13:55
Official
Dear Christopher

Your posting has been acknowledged. We will provide feedback in due course.

RegardsPravesh BejayGroup Customer Care
CG
Christopher G's update21 Apr 2022, 08:39
Reviewer Update
This matter has been resolved I've got my money back, Thank you
Absa
Absa's reply21 Apr 2022, 09:36
Official
Dear Christopher

Thank you for confirming that your complaint has now been resolved.

RegardsPravesh BejayGroup Customer Care