Ridiculous charges and policy

<p>I have just launched a complaint with Absa (ref# ********** ) because this morning while trying to close my account I was quoted a closing amount R200 more than my last month's balance. Philisile from their call centre says it's policy. They are adding charges such as interest, credit life insurance and even a garage card facility. I find this preposterous and unfair. I have never wanted or used the credit life insurance and garage card. One would think that when you close your account you will not be penalised on these and that rather you be reimbursed these monies. Interest should also fall off when you are closing your account. I have been unemployed for 5 years and the credit life insurance never kicked in no matter how many time I told the call centre people and my local branch that I am unemployed. Clearly this is a money making gimmick and I don't see why I need to he milked once more just because I want to close this credit card.</p> <p>I am very disappointed with Absa and how they have treated me over the years. Right now I just want to close this account and be reimbursed for the phony garage card and credit life insurance money that I have been charged the past 5 years I have been unemployed.</p>