Ridiculous charges and bas service from complaints department

I have now had it with Absa From the time I opened the account I have had endless problems My account was Fica’d late and the online banking hold was only removed after my salary bounced as a result of their incompetence Now I go through my account to find all these ridiculous charges I am charged R183.35 for 7 cashsend transactions, 1 archive statement and R52.63 for a stop payment fee…all is well with those charges However I am supposed to be charged on the 1st…but this charge goes off on the 31st of august A day before which puts my account into a negative balance…then guess what…they charge me R100 on the 1st for them debiting the charge on the wrong date and putting me in a negative balance as a result Next I query the R175 admin charge on 1 September. I am told that it is for a statement I got on 5 august R25.. And then another R150 for an unpaid debit order fee…now this is where it gets more ridiculous This debit order went off on the 23rd…the day I got paid…I didn’t have enough funds for the debit order…seriously? 1st off all when it went off that day I went on line and reversed it... then put a stop payment instruction (hence the R52.63 charged above)…then it did not reverse immediately so I called Absa and the lady that helped me said it can take up to 24 hrs for the reversal to reflect and the money be credited back So then I waited for that and when it was credited back I then used my money again Now I am told it was unpaid Unpaid on the day my salary is deposited? Unpaid after I reversed it myself then stopped it? I 1st spoke to Tazlin from telephone banking this morning and she put me on hold for a long time…I eventually had to drop Then this afternoon I spoke to Theresa who was very helpful but could not assist me any further and referred me to the complaints department There is spoke to Jabu…ref no ********** From the moment she answered my call she was not interested…she did not even want to take the account number to go into my profile to check my query She wanted to know if I had taken it up with the branch…which I said I don’t want to go to because of the experience I already had with Flora centre branch from when I opened, activated and had my salary bounced because of their incompetence Eventually when she did take my account number she hardly listened, interrupted me and jumped to give me a reference for my query that she will refer to their back office. And then I must wait for 3 working days for an answer. This is when I had just explained about being charged on the 31st instead of the 1st and then going in a negative balance because of that I took the reference number as there was no use speaking to her any further but I did advise her I will put a complaint in because she is at the complaints department but don’t even sound interested in wanting to assist me I have gotten clarity about all the charges from Theresa and I agree with them The ones I do not agree with is: 2017-09-01 Description. UNAUTH DR BAL FEE SEE CHARGE STATEMENT DETAIL Amount. -100.00 Why must I pay R100 for absa that actually debited that R183.35 on the 31st instead of the 1st and then put me in a negative balance 2017-09-01 Description. ADMIN CHARGE SEE CHARGE STATEMENT DETAIL Amount. -175.00 Balance (R). And the R150 for the unpaid debit order fee…why should I pay that…I mean I reversed the debit order on the day it went off…I called absa to check why the money was not reflecting back and was told it could take up to 24hrs for the reversal to reflect…I even put in a stop payment so it doesn’t go through again…and I waited for the money to reflect then I used my account again…now absa wants to claim I didn’t have enough funds so it unpaid…they can’t see I reversed it the branch should…the same branch that I have no faith in…and can they not check their records to see I had funds and I even called about the reversal as stated above 2017-09-01 Description. TRANSACTION CHARGE SEE CHARGE STATEMENT DETAIL Amount. -15.25 What is this for now when all the other charges are already included in the internet bank fee and the admin charge? I want Absa to reverse these ridiculous charges..R100, R150 and R15.25 I don’t have money to throw away.