1 reviews | Active since May 2013
RIDICULOUS BILLING
So being a single parent, I decided to look at my banking cost and try to change to something more feasible, This was when I had a normal debit savings account with Absa, upon adding up the charges it was quite costly and decided to change over to a cheque account thinking there were added benefits. I was under the impression as it was explained to me that I would be charged R98.00 per month and that was it. Well what a surprise I got today! R500.00 was deposited into my account and over R300.00 was deducted! This is beyond ridiculous! The R98.00 was not suppose to go off today at all!!!! I agreed for it to be deducted on the 25th of each month! When I called I was given some lame excuse about penalty fees, admin charges ect. When I told the lady but this was not explained to me nor did I agree to this she says oh I will put you through to billing and the more I am saying I did not agree to this the more it is told to me oh its this charges and that charges! I AM SICK TO MY STOMACH AND THIS IS BEYOND RIDICULOUS AND SOMETHING I NEVER AGREED TO! I WILL BE CHANGING BANKS! This is very bad service as these charges were not explained to me prior to changing accounts!
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
