DK
Duduzile K

1 reviews | Active since Dec 2020

04 Dec 2020, 09:28

Ridiculous bank charges

I lost my job in February this year and I informed Absa about my situation. Everything was well till about 3 months ago when I could no longer afford to pay debit orders. I did notify relevant parties but most continued to debit me account anyway and that resulted in me accumulating more than R2000 in admin fees alone. Absa has now gone to hand over my account over for collection over unpaid bank charges, really!!!!Even though they know my situation. I have been banking with Absa for years now and I really didn't expect this kind of treatment. I am moving elsewhere.

0
Replies (2)
Absa
Absa's reply04 Dec 2020, 12:49
Official
Dear Duduzile
 
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
 
 Regards
   
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management 
DK
Duduzile K's update10 Dec 2020, 16:00
Reviewer Update
Hi Lebogang

Thank you so much for the speedy response. I appreciate all the help I received from Absa. Apologies for the outburst.