Ridiculous BANK CHARGES and Poor Service!

I tried closing my Absa Cheque Account on the 29th of October 2019 at the Dobsonville Branch, the customer services consultant printed a report that my acount could be closed and I should go to the tellers to withdraw the balance sitting on my account, he took my bank card to destroy it. I went to the tellers to get the money, to my suprise the first told me I owe about R900, then the other teller said there is an amount of R107 for online purchases that has not cleared therefore my account cannot be closed.

It transaction only cleared on the 30th of October 2019, this morning which is the 1st of November 2019, I see an amount of R124 for internet fees, can someone expalin what this is for? I use the app more than the actual internet banking site, why such a huge amount?

This is pure ******ion! I am taking this to the ombudsman! Since I have been using the app, my charges have gone way UP! You are also going to bill me the monthly R107 account fee yet I no longer have a card to withdraw money or swipe! Sort out this mess! YOUR SERVICE IS PATHETIC YET YOU HAVE RIDICULOUS CHARGES! I AM VERY UPSET ABOUT THIS!