Ridiculous bank charges.

Worst bank ever, with poor services. Today morning I went to Sandton Absa branch to asked about my monthly charges. I asked the consultant that how much do I owe as monthly charges. She said zero amount, I went outside the branch at the atmosphere and deposited money into my own account. The very same account I enquired about inside. After depositing I received the notification sms saying my balance is zero. How can this happen during this Lockdown whereby I needed to use my account. How long will it takes you Absa to abuse us as customers?