Ridiculous Bank Charges

Absa's lack of controls in their systems and inability to resolve issues absolutely blows my mind. According to their website, if you have a Platinum Bundle account and a Credit Card and Vehicle and Asset Finance, you qualify for certain rebates. For approximately a year, I tried to get them to give me the rebate on the credit card that they were obliged to give me. I tried in person in their Clearwater branch. I tried via their Platinum Banking Line. I tried via the instant message service they offer on Internet Banking. Nothing was resolved. Eventually, following yet another call from myself, they suddenly in January 2016 gave me my rebate. However, with the rebate, suddenly I get charged all these fees on my Credit Card that I've never had before. A R40 \Credit Card Monthly Account Fee\", a R25 \"Credit Facility Service Fee\" and a R28 \"Garage Card Fee\" - I don't even have a Garage Card!!! So now, an account which never had fees on it as I was paying the Platinum Bundle Fee (as I was told by Absa) suddenly gets charged R93 in fees? Please explain to me how this is anything short of thievery?"