Ridiculous and Unexplained charges

I app**** for a gold cheque account at Absa in Sept 2020 was approved. I went to collect the card at the branch only to discover that it's not a gold personalized card rather a red card that was not personalized. My biggest problem is not the card but the charges that come with the card. I have an unexplained monthly charge of R100 UNAUTH DR BAL FEE SEE CHARGE STATEMENT, R109 MONTHLY ACC FEE SEE CHARGE STATEMENT DETAIL, R97 INTERNET BANK FEE. in total was charged R306 this happens monthly please reverse all these charges from April back to my account These charges are ridiculous and no one has ever taken time to explain what are these charges for. I urge Absa to reverse these charges for all these months hence no one took time to explain or else downgrade me to a more cheaper access account.