Ridiculous

On the 2nd of October we app**** for a secondary card the Absa person captured all the details which took 3 hours and said in 2 weeks we'll get the card. Then they called to say some info was missing we must please come back we went back did the admin and they again said in 2 weeks it will be ready. Then we called to check the status and they said the capturer still needs to give some info we called they bank and they said the person who helped us moved to another branch. So we decided to go to Absa at Mall of the South to find someone more clued up. After sitting there for and hour we find that we have to redo this application and its going to take another 2 weeks and I need this card by next week. We've been really patient but I think this is the limit firstly it seems that Absa has employed people who have no knowledge of banking you might as well employ me. Secondly Absa has no regard for clients which is really sad because why spend millions on advertising if u dont even want the client. It would be really awesome if someone could help us.