RICA ISSUES AT ABSA - NEVERENDING

I have been with ABSA since 17 years old - the still then Volkskas bank. That leaves us with 48 years. However the branch in Wellington is pathetic to say the least. At most 1 teller, 1 at info, a branch manager and a business manager.

For the last 6 months however my account is closed for RICA reasons at the end of EVERY MONTH!! Initially it was a bank issue with the person at info not leaving a "code" or password whilst on holiday in Butterworth. Next time round, a month later blocked again and reason was documents incorrectly or not loaded at all!! This has been going on for months now. At this point in some cases the manager could assist with the time to unblock being determined by RICA office. Now 22 days into April 2022, everything is blocked, no accounts paid, interest piling up on unpaid accounts and to say the least one is infuriated. According to the manager it is the Rica office. With the history of the bank being at fault initially who knows??

HOW CAN ONE ADDRESS THIS WITHOUT LOSING IT TOTALLY AND SWEARING, LOSING IT AND ATTACKING SOMEBODY IN THE BANK?