SM
Solly M
1 reviews | Active since Dec 2018
04 Apr 2022, 14:43
Rezona Louw ignored my complaint
In November 2021 I complained about an unauthorized debit order that by-passed ABSA's debit order mandate process and debited huge amount from my account - complaint ref number C-***4. Rezona Louw was the contact person and I was informed via e-mail that I will get feedback by 29 March 2022. I just learned now that the case is closed without having received any feedback or communication from anyone. My biggest pain is that the debit order continues to go though on my account with the last one being on Friday 1 April 2022.
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Absa's replyOfficial
04 Apr 2022, 17:49 Dear Solly Majoro Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***9. Kind regards, Group Customer Care Rezona Louw
Absa's reply04 Apr 2022, 17:49
Official
Dear Solly Majoro Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***9. Kind regards, Group Customer Care Rezona Louw