Rewards Refunds Complaint

On the 29th December 2017 ,I phoned ABSA rewards complaining about Rewards allocation for Fuel purchases not allocated correctly and they promised to resolve the issue within 7 days , up until today the issue has not been resolved and I've been the one one who is doing the follow up week on week up until today , i have spoken to a number of people in that department but they are all not giving me clear feedback as to when will this be resolved, instead they are telling me that the Partner manager needs to approved the allocations since the my last follow up on the 11 January 2018. ref no: AR 78575