DN
Denzil N
1 reviews | Active since Jul 2010
02 May 2024, 18:22
Rewards poorly managed
I have had a life policy with Absa for years now but they don't give me the points for the Absa Rewards tier. They also offer vouchers of which I was only able to redeem 2 of the 6 so far bcos there's either an error retrieving them or the stores don't honour the them.
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Absa's replyOfficial
03 May 2024, 09:08Dear Denzil, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***4. RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa's reply03 May 2024, 09:08
Official
Dear Denzil, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***4. RegardsGodfrey NdouCustomer Value Management
Best regards,