Rewards Not Reflecting Correctly

During the month of December I was randomly selected as the recipient of R2000 in ABSA rewards for making use of the WalletDoc mobile payment system in order to settle my monthly bills. I was informed that these points would be allocated to my account by the end of the month, however by the first week of January they had still not been awarded.

I reached out to ABSA to enquire as to what the issue was, and a complaint was logged on my behalf. Within a day I was informed that the issue had been resolved, and that the money would reflect in my account on the 25th of January when the monthly rewards were calculated. I was also advised to contact them immediately should I have any further problems.

I am happy to say that there were no further hiccups, and my account was credited on time. I would like to commend ABSA for their assistance is swiftly and painlessly tending to my complaint and ensuring that I remain a loyal and satisfied customer. A special thank you to the two people personally involved, namely Logan Isaacs and Werner Kleingunther.

Keep up the good work!