Rewards charge and Charges statement charge

1 Absa Rewards cancelled on 15/08/2017. Still charged the fee on 01/09/2017. Call centre firstly said the charge on 1/8/2019 was legitimate as I had only cancelled it on 15/08/2017; I explained again was I querying charge of 1/9/2017. Call centre then rep**** to Mr Mthunzini (who I am NOT) to confirm no Rewards fee charged on 1/9/2017. So have have written yet again to state the fee was charged on 1/9/2017 and attached extract of internet bank statement. What gets me is the delay it takes for these replies.

2 I see now I am being charged for Charges Statement, which I NEVER asked for, don't need and don't open. These Charges Statements have been coming through for many months but why - the charges shown on the actual cheque account statement are clear enough. I have asked for this to be cancelled and minor charge to be reversed. Awaiting reply.............