CS
Cobus S

1 reviews | Active since Aug 2016

02 Aug 2016, 09:29

Revolting and Non-existent Business Integrator Customer Service !!!!!!!!!!!!!!!!!!

<p>Dear SA Public,</p> <p> </p> <p>I warn you NOT TO USE ABSA Bank at all in future.</p> <p> </p> <p>I have been struggling for the PAST 2 DAYS to renew my Absa digital certificate on my laptop. (Even though my Certificate only expires within one week !!! ) Every time I make contact with their Call Centre they refer me to another business unit with a number ***.</p> <p> </p> <p>DO NOT TRY and contact this number as NO ONE PICKS UP THE PHONE !!!!!!!!!!</p> <p> </p> <p>So, month end has come and gone – and needless to say I have paid NONE of my Month End creditors, due to the lack of ASBA service. This leaves me with a considerable amount of egg on my face.</p> <p> </p> <p>Thankfully my salaries payment profile is set up on my Standard Bank platform. ( and my staff was paid on time – And yes, my Standard Bank passwords / certificates have also expired and the Standard Bank turnaround time was same day )</p> <p> </p> <p>Groete</p> <p>Cobus Stofberg CA(SA)</p> <p> </p>

0
Replies (1)
Absa
Absa's reply02 Aug 2016, 11:22
Official

Good day Cobus

We have received your Complaint however due to the omission of your account number we could not log your Complaint.

Can you kindly provide us with your account number?

Awaiting your soonest reply.

Kind regards

Danzig Boyce

Group Customer Care

Absa Bank Ltd