Reversed a debit order which Telkom refused to refund me

Well the title pretty much explains it.

Telkom billed me for a phone they could not provide and 3 weeks later after multiple phone calls to them, they have refused to help refund my money.

I called ABSA just a few minutes ago, they were able to reverse the transaction in a matter of seconds.

Yes there was a small charge involved but at least I got some of my money back. Something better than nothing.

Thank you ABSA for your efficiency!