TM
Thabisile M

1 reviews | Active since Jul 2018

21 Aug 2025, 09:37

Reverse the uncleared funds to my available balance.

There are two transactions on the 5th of August 2025 that are Uncleared on my credit card with above card number.

#1: Woolworths Online Cape Town #2: Pick n Pay Asap Cape Town

These have cleared on below dates and when I call the retail companies, they say they can't assist as the funds have cleared on their side.

#1: Cleared on the 6th of August 2025 - Woolworths Online #2: Cleared on the 5th of August 2025 - Pick n Pay Asap

I have spoken to Pick & Pay and they no longer give out authorisation letters and they can't assist me further. Woolworths will contact you as their department handles it that way but please assist with pick and pay as they no longer give out the letters.

Please reverse the Uncleared funds back to my available balance.

0
Replies (1)
Absa
Absa's reply21 Aug 2025, 11:50
Official
Dear Thabisile Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***2 Kind regards,Group Customer CareVanessa Crowe