REVERSAL OF TRANSCTION ON CREDIT CARD

I made an online purchase using my Absa credit card.<br> The supplier has not provided me with the service paid for, nor have they given me a refund, even though I have contacted them numerous times regarding this.<br> I contacted absa regarding a reversal of the transaction, along with the details of my interaction with the supplier. I received a few emails from absa stating that they will attend to the matter.<br> Needless to say nothing has been done and now absa doesn't even respond to my emails.<br> This is the reference<br> [#ID: 62e2ff22-lQSK-3r8T-P9Cf-JKy49AoXX8gQ#]