Reversal of R4000 (R2000*22) Digital Payment (***),account number:***

I am writing to inform you that I attempted to make a digital payment of R2000*2 to account number: *** on 25 November 2025, but due to Absa app technical error, the payment did not go through initially. However, I received an SMS notification on 26 November 2025 indicating that two payments of R2000 each were successfully deducted from my account.I logged the issue on the same day with EFT department ( *** ) Ref: C-***7 got the details from the agent over the call after explaining my issue and they said will get a feedback with 5 working days .After 5 days with no response I called them another agent told me it was logged with an incorrect department I must log it with Absa Digital Payments at <*** and it will take 3-4 working days.Today I received the email from them stating the below:Dear Nokubonga

Thank you for your email. Ngobeni RM Investments deals with the person who made the payment and does not work via a third party – in this case Absa. You need to contact them directly on *** or email ***

Ngobeni RM Investments requires a letter from you explaining the nature of the transaction and the necessary details to refund/allocate the payment.

We confirm that your request has been withdrawn from our side.

If you require any other assistance or information, please email Absa Email Services at ***

Kind regards

Ronel Martin Absa Digital Payments Absa Service Centre www.absa.co.za Imagine why are they referring me to 3rd party instead of assisting me with my reversal as it was their technical issue not my fault.Absa can you please take accountability and reverse my R4000 back to my account,That number is on voicemail and obvious I have attempted to ask him/her to send the money back before contacting you guys.Why Why