Reversal for Unsuccessful Prepaid Electricity

Hello Peter, ABSA has a facility at their ATMs which allows you to buy pre-paid electricity using a UNIPIN METER VOUCHER, but you are not told who the users are seeing that their Prepaid Option on Telephone Banking chronically unavailable. On 28 February 2016, I purchased electricity, dailed the *120*41589* UNIPIN NUMBER METER NUMBER# and pressed call, but to no avail. I dailed ***where a lady by the name of Meritia answered, issued me with a reference number 822467 which I was trying to use today, but Notle passed the buck to Gino (ATM Solutions/ ATM reversal who then passed the buck to Hlengiwe at ABSA ***who let me literally hang on the line for more than 10 munites. All I need is to get my R200 back