Reversal

am writing to express my extreme frustration and disappointment with the service I have received from Absa regarding a rental car deposit refund. It has been three weeks since the refund was initiated on November 3, 2025, and I have yet to receive my money.

Despite visiting Absa branches and sending emails to the authorizations team, I have been met with unhelpful responses and told that there is a backlog. The usual turnaround time for reversals is 2-3 days, but I have been left waiting indefinitely.

This is my first experience with such poor customer service from Absa, and I am extremely dissatisfied with the lack of communication and resolution. I have contacted both Absa and Europcar multiple times, but the issue remains unresolved. I urge Absa to take immediate action to resolve this matter.