return debit order

Good day

i have four return debit order on the 23 th feb with different service provider,i did send them complain but they said no problem on thier side i must get refund from my bank will send you one of the example from old mutual Good day Nchedi

Thank you for the bank statement.

We have checked on our side and find that the debit order requested on 23 February 2018 was successful and not reversed.

ABSA should confirm why it charged you a "return" fee for a debit order that was successful. What is puzzling as well is that, the normal sequence for a debit order is that the deduction will show from your account and then the reversal will show thereafter. In this instance it only shows reversal.

Also, Old Mutual "tracked" your account via NAEDO tracking. This process "looks" into your account and only deducts when money is available. It should therefore not result in returned debit orders / costs. It would however appear that ABSA is different in this regard in that they charged you, in "error".

The charge therefore does not make sense as the debit order does not reflect reversed on our side and the deduction reflect a day later on your bank statement.

Did ABSA perhaps provide clarity in this regard?

Regards

or kindly send me your email address so i can send you all conversion with all companies that i have done despute with