RETRENCHMENT CLAIM THAT IS GONE MISSIN

LAST MONTH REC A SMS ON 24 FEB STATING MY RETRENCHMENT CLAM IS APPROVED AND ABSA WILL CREDIT MY PERSONAL LOAN WITH 6 MONTHS INSTALLMENTS. THIS MONTH I HAVE THEIR COLLECTIONS DEPT CALLING TO ASK WEN IM GONNA PAY. <br> WHAT IN THE WORLD HAPPENED TO MY CLAIM???? WHY WAS MY ACC CREDITED LAST MONTH BUT NOTHING HAPPENED THIS MONTH.<br> DID SOMEONE NOT CLICK A BUTTON THIS MONTH???? AS USUAL ABSA EXPECTS THEIR CLIENTS TO REMIND THEM TO DO THEIR JOB<br>