Retrenchment claim not reflecting in my account 2 weeks later

Good day,

I submitted a claim on a policy for retrenchment cover. This was approved and supposedly paid on 1 Dec (last week Monday) and today is 11 Dec. This is not reflecting in my account. I can prove it. I have been sent around from corner to corner.

I have been trying to get the money because I need to make payments and keep stalling the payments. I have never been late with payment of a policy. I have been a customer of ABSA since they were United Bank. And this is how I struggle.

Had I known this would have been an issue I would not have chosen ABSA Insurance.

I dont have the money... I can prove it... so pay me and sort out your own internal problems. I have bills to pay and one takes out this cover for this exact situation. Now I have to struggle and make excuses to everyone why I have not paid.