Retrenchment Claim Nightmare

I'm so disappointed with the ABSA Credit Life department. I recently got retrenched (20 March) and until today my claim for my credit card has not yet been finalized. It's currently pending employment confirmation, as if the UIF documents, letter confirming the company closing down, payslips, and bank statements are not enough confirmation. The company closing down was very sudden, and the previous employer doesn't answer phone calls and emails. This is resulting in my claim not being paid. What is the point in having these policies to cover in case of unforeseen circumstances if they don't want to pay? My loan with another bank has already concluded its claim based on the documents provided. If this retrenchment claim is dragging on for so long, I don't even want to think about the death benefit. I'm sure I'll have to climb out of the casket to confirm death as well.