Retrenchment claim

I am unhappy about the way ABSA has treated my father (Mr Mayile) who has been a loyal customer for years.

ABSA promised to make a payment of R 705.35 for 12 months into Mr Mayile's flexi loan account. This has not been done at all and on top of that you keep on calling him to make payment for the loan when he clearly cannot afford to because he has been retrenched.

This is the third time we complain and still the service is horrible, why do you treat your clients like this? Is it because now he is unemployed that you do not see the importance of providing good service to him?

Please honor your words and fulfill your promises.

See the email below for reference ---------- Forwarded message --------- From: Group Customer Care Social Media <***> Date: Mon, 31 May 2021, 18:57 Subject: C-***3: Retrenchment claim [ ref:_00D1r1GluM._5005q1cXh5:ref ] To: *** <***>

Our Reference: C-***3

Dear MR DB MAYILE

With reference to the above and more specifically the complaint below dated 26 May 2021.

Please accept our sincere apology on any inconvenience caused and the delay in resolving the matter.

Our Response:

Thank you for bringing this matter to our attention and we advise that your complaint has been investigated and the following is of relevance to your complaint.

Zandi Nkosi from our Absa Credit Life department has advised our office that contact was established with you telephonically to provide you with the outcome of your claim which was approved.

You were also informed that an amount payable per month for 12 months is R705.35

The total amount of 8,464.20 will be paid into your Flexi loan account number ***

We conclude that your complaint was addressed and our office is therefore closing this case on our side .

Kind Regards

Lebogang Mashiane Specialist Case Manager Customer Value Management: Customer Care

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa