IK
Irvan K
1 reviews | Active since Aug 2013
18 May 2021, 08:20
Retrenchment Benefits
I am so disappointed with ABSA credit life. I was retrenched in October 2020. I notified ABSA and sent them all documents. They declined my request with the reason that I have not paid my premiums on my overdraft account since 10 March 2020. How is that possible if my salary was being paid into the same bank account every month until the last day of October 2020? Overdraft is on the same bank account so how come I couldn't have paid my premiums?
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Replies (3)
Absa's replyOfficial
18 May 2021, 10:44Dear Irvan Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***1 Kind regards,Rezona Louw Group Customer Care
Absa's reply18 May 2021, 10:44
Official
Dear Irvan Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***1 Kind regards,Rezona Louw Group Customer Care
IK
Irvan K's updateReviewer Update
24 Jun 2021, 14:18Good day, Can Nontobeko please call me. I am having a look at my bankstatement and I still don't understand why there was no debit order, yet there was money in my account.
IK
Irvan K's update24 Jun 2021, 14:18
Reviewer Update
Good day, Can Nontobeko please call me. I am having a look at my bankstatement and I still don't understand why there was no debit order, yet there was money in my account.
Absa's replyOfficial
25 Jun 2021, 11:07Dear Irvan Thank you for posting.
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Absa's reply25 Jun 2021, 11:07
Official
Dear Irvan Thank you for posting.
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care