TM
Thelma M
1 reviews | Active since Jun 2018
01 Aug 2023, 16:44
Retreave my account
I'd like to know why a whole fixed account no longer shows under my profile when I check using the banking app or via the web browser.
Your customer service consultant Kgomotso can do better there was no need for any sarcasm.
Why is that you would offer another credit card yet keep the old card on my account and duplicate the information. This is very backwards.
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Replies (1)TM
Thelma M's updateReviewer Update
02 Aug 2023, 10:03Good day Godfrey, thank you so much for reaching out.
After the consultant stated that I need to go in to a branch to get it resolved, when I went back into my banking app the missing account was then reflecting not sure what they did without advising but it was there .
Thank you though
I hope you have an amazing week
After the consultant stated that I need to go in to a branch to get it resolved, when I went back into my banking app the missing account was then reflecting not sure what they did without advising but it was there .
Thank you though
I hope you have an amazing week
TM
Thelma M's update02 Aug 2023, 10:03
Reviewer Update
Good day Godfrey, thank you so much for reaching out.
After the consultant stated that I need to go in to a branch to get it resolved, when I went back into my banking app the missing account was then reflecting not sure what they did without advising but it was there .
Thank you though
I hope you have an amazing week
After the consultant stated that I need to go in to a branch to get it resolved, when I went back into my banking app the missing account was then reflecting not sure what they did without advising but it was there .
Thank you though
I hope you have an amazing week