AN
Ashika N
1 reviews | Active since Sept 2011
21 Nov 2023, 10:01
Retentions - Terrible service
I have requested to surrender my life policy on a property that I sold. All documention was submitted on 6th November 2023.
Its been over 10 days. I got asked 3 times to resubmit documents already sent on the 6th. I am unable to change my contact number on the system (after going into the bank and calling Absa bank) because I dont bank with them and have an active account. So I cannot access any online service.
No assistance. Sending emails to *** is a big black hole. Really disappointing service.
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Absa's replyOfficial
21 Nov 2023, 12:53Dear Ashika Nunkoo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***4 . Kind regards, Group Customer Care Rezona Louw
Absa's reply21 Nov 2023, 12:53
Official
Dear Ashika Nunkoo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***4 . Kind regards, Group Customer Care Rezona Louw