CB
Chelain B

1 reviews | Active since Aug 2016

04 Aug 2016, 08:08

Retarded internet banking website

<p>I tried connecting to absa internet banking last night to pay a few things, but it would not connect. Thinking it might be the internet connection, I tried again this morning, but still nothing. I get redirected to a new and fancy page where I should "Logon" but then the page just pops up a loading icon and I sit and wait for minutes, and even hours so that nothing can happen. I am tired of struggling with this site! It is not the first time. Absa clearly tried to improve the look, but now it does not work. I have tried to communicate with the bank and received no answer. So how am I supposed to pay my bills if I cannot access the means to? How can I trust a bank that cannot do what it says it can? This is unacceptable!</p>

0
Replies (1)
Absa
Absa's reply04 Aug 2016, 09:35
Official

Dear Chelain


Thank you for bringing this matter to our attention.

We have escalated your matter for investigation and will furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.


Kind regards

Danzig Boyce

Group Customer Care

Absa Bank Ltd

Best regards,