Restructuring requirement- 9 months is discriminatory!

I am ashamed to be an Absa client! They refuse to restructure homeloan because a person is not with them for nine months! This is ridiculous never mind discriminatory at best! Does Absa not know that we all have been affected financially by Covid 19! How can they deny one to restrict your account just because it is not nine months old! This is ridiculous! Would they rather wait until you fall into arrears and then fight with you, or do they not appreciate clients being proactive in order to make payments comfortably! I am ashamed to be an Absa client! I would never recommend anybody to this bank!