Restructuring of vehicle installment

Good day I have a very bad experience with absa bank and I'm very angry. My car is financed by absa and I called them telling them that I got retrenched from work and I asked them to lower my installments until I get another job.but what thy do is to ignore my emails and thy never got bck to me and one of their consultants told me that if I won't be able to pY thy gonna repossesse the car and I tried making arrangements but no one is responding to my email and I sent all the documents that thy asked. I'm ****ed