Restructure of credit agreements

The amount of distress caused by Absa call center agents is worse than the pandemic we are currently enduring. I've made numerous contacts trying to restructure the credit agreement. Its been a nightmare that's hasn't resulted in any resolution. My concerns are that the next debit order is due & we haven't found a immaculate resolution, which will leave me & my family in a further distress...What do I do? Change my banking details with my employer? so that I can be able to feed my family because Absa isn't willing to assist me in this regard.