Restructure

It’s really unbelievable that my query is still not resolved after having to deal with more than 4 different individuals. First it was Pearl Mothupi General Enquiries Collections Customer Management, No Resolution, then it was Sholinie Singh General Enquiries Collections Customer Management, No Resolution.All in management role as per their email signatures... Lebo Mashiane 115 016 349. No Resolution, I’m being told she’s on leave. Now I’m dealing with Nthabiseng Sibande Specialist Case Manager Customer Value Management whose requesting documentation that I have already provided to all the individuals stated above & bank statements (whilst I’m banking with Absa). I don’t know if I know need to log a query with the CPA or the banking ombudsman.