Respond to Clients
Absa, with bank branches being closed (under the current circumstances, it is understandable), I expect your social media channels to be responsive and not ignore Clients for days on end. Look at how social media channels are being managed, needs some work
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Absa's replyOfficial
11 Aug 2020, 11:39Dear Ridwaan Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***0 Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply11 Aug 2020, 11:39
Official
Dear Ridwaan Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***0 Kind regards,Rezona Louw Group Customer Care
Best regards,