RESPECT YOUR CLIENTS

I have been an ABSA vehicle finance customer for five years and have never missed or defaulted on a payment. Given that track record, I find the treatment I have received over the past few months unacceptable.

Every month, immediately after my debit order date, I receive calls and SMS messages demanding attention before the payment has even had time to reflect. Rather than recognizing a customer with a proven history of paying on time, I am treated as though I am in arrears.

I also continue to receive communications in Afrikaans, despite my customer profile clearly reflecting who I am. Customers should receive communications in a language that is appropriate and understandable to them.

This morning alone, before 9:00 a.m., I had already ignored two calls and multiple messages. The constant contact is excessive and creates the impression of harassment rather than customer service.

As a customer in good standing, I expect to be treated with respect. My recent experiences have left me with little confidence in the bank, and I am actively looking at moving away from this finance agreement as soon as possible.