Resolving Interest on Unused Cheque Account without Success at two ABSA branches

I opened an ABSA cheque account and never collected the card/used the account. I was charged interest on the account which I accept. I received reminders to settle the account failing which will be handed over for bad debt. I stopped at the OR Tambo branch (20/06/2019) and was told they cannot help me due a 'hold' on the account and they do not have consultants that can assist with this (considering I was talking to a consultant). The branch manager/team leader was also there who was also unable to assist. I then logged a formal complaint (REF: C-***5) as I felt that I am being chased for payment and threatened with legal action yet when I do the right thing the branch was unable to help me. On Saturday (20/07/2019) I went to the Sunward park branch. There I was told that the system state 'bad debt written off' and the consultant said that she cannot process any outstanding amounts against this account and promised to call me today (Monday, 22/07/2019). I have not received a call from the branch, but a sms from RM attorneys confirming that my account has been handed over to them. I contacted RM Attorney's (22/07/2019) and they confirmed this and requested that I pay the interest at an ABSA branch. Now my frustration is - two ABSA branches has been unable to assist and the last has given feedback to the contrary. Before resorting to HelloPeter I tried to contact Mabel Vilakazi on *** as she is the reference on the original complaint but without success. I am of the view that ABSA actually write the interest off and split it between the two branches that have been unable to resolve this as it is morally and ethically unfair to hand-over someone who has been attempting to resolve this. I therefore need someone from ABSA's head office who deal with these type of queries (not a branch manager) to contact me as I think it is unfair for me to settle the full amount when I reached out to address this at two branches and considering that I do not have a bad credit history and now having to deal with attorneys. I also need for the hand over of my account with the attorneys to be withdrawn immediately.