Resetting online profile - Hellish experience

Fistly, I'm a private banking client, private banking call centre calls are not answered on Saterday afternoon, they work till 13h00, no message to convey working hours!

Secondly, I do not have the app on phone, previously had it, phone damaged, not anymore. I need to reset my online pin, it requests I need to approve on app, which I, do not have, download app, requests pin, which, I cannot remember, virtual loop. Contact the general number, now I have to e-mail the consultant Lesego Letsoalo, I screenshot of of pin requesting, then he can send it to technical services, huh, why cannot this be done telepathically or via other channels, e-mail, sending on technical service, come on. At the end of the call he asks is there anything else, hmmm, maybe a reference number, maybe put me through to rate the call, terrible terrible terrible experience and I have no access to internet banking, I'm sure the e-mail, might or might not be sent, technical services probably only start working on Monday, so today, tommorow will become for ever, plus more calls. Buh this sucks!