JN
Johannes N
1 reviews | Active since May 2019
11 Nov 2022, 13:48
Reserve requested
Very poor service which I can't even describe in their Bond department. They take time ro respond ,and they will always say they can't open the documents but other consultants can open. They don't want proof of letter from App but from the branch but they themselves if you want proof they give you the system one.
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Replies (3)
Absa's replyOfficial
11 Nov 2022, 14:34Dear Johannes Nare Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply11 Nov 2022, 14:34
Official
Dear Johannes Nare Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
Best regards,
JN
Johannes N's updateReviewer Update
15 Nov 2022, 04:24Mum.
I am still waiting for feedback your consultant are still sending missing one by one now it's the third week bringing back my application yo correct it.
I am now loosing patience
Which leads me to switch the bond
I am still waiting for feedback your consultant are still sending missing one by one now it's the third week bringing back my application yo correct it.
I am now loosing patience
Which leads me to switch the bond
JN
Johannes N's update15 Nov 2022, 04:24
Reviewer Update
Mum.
I am still waiting for feedback your consultant are still sending missing one by one now it's the third week bringing back my application yo correct it.
I am now loosing patience
Which leads me to switch the bond
I am still waiting for feedback your consultant are still sending missing one by one now it's the third week bringing back my application yo correct it.
I am now loosing patience
Which leads me to switch the bond
Absa's replyOfficial
15 Nov 2022, 12:22Dear Johannes Nare Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply15 Nov 2022, 12:22
Official
Dear Johannes Nare Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Best regards,