Requiring ID & slow service
<p>I had to go deposit a cheque for my employer at your Westville Mall branch. The branch compliment for tellers is only 2 so if you go during lunch hour expect to stand in a queue for your entire lunch hour. The teller then asks me for my ID No, even though this is not my account and I am depositting on behalf of somebody else whose details have already been written in. I was informed that it is legislation. I have quered this with the other 3 banks ie Standard Bank, Nedbank & FNB and all of them have said there is no legislation like that.</p> <p>With all the ***** and *******ion I refuse to give my ID details to a bank other than my own.</p> <p>All I can say is I an glad I don't bank with ABSA.</p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Typical pass the buck onto the branch when these matters are apparently a head office choice. To date I have still NEVER been asked for ID when been asked to deposit money in other banks. So really a reply from head office and not just the branch manager who ulitimately has no choice in staffing levels as it is set by HO.
Typical pass the buck onto the branch when these matters are apparently a head office choice. To date I have still NEVER been asked for ID when been asked to deposit money in other banks. So really a reply from head office and not just the branch manager who ulitimately has no choice in staffing levels as it is set by HO.