UC
Ursula C
1 reviews | Active since Jun 2011
03 Aug 2021, 16:54
Requests for Confirmation of Cover AFTER the Due Date
Dear ABSA Home Loans, if you send me a letter requiring confirmation of the insurance for the property that is bonded through your institution and said confirmation is due on the 1 JUNE 2021, kindly send it BEFORE the due date and not on the 3 AUGUST 2021, all that this does is further prove your incompetence!
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Absa's replyOfficial
04 Aug 2021, 10:22Dear Ursula Campbell Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***0 Kind regards, Rezona Louw Group Customer Care
Absa's reply04 Aug 2021, 10:22
Official
Dear Ursula Campbell Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***0 Kind regards, Rezona Louw Group Customer Care