Requested documents since January 2015

I have a funeral cover with absa since 2008. This year i decided to call them and request my policy document so I can check if all my beneficiaries are still correct. I was promised by the Agent that they will send it to me via mail. Nothing was sent. I did a follow up after a month requesting the same document still nothing. The last time I call I spoke to Sipho and he told me their system is not loading, soon the system is back he will send them to me. Still today nothing has been sent.<br> <br> Now this makes me wonder how bad is going to be to claim if anything happens to me or my beneficiaries. Same reason i cancel my cheque acc 6 years ago. Bad service all the way.