Requested a refund

I have been to Absa branch in Centurion to request my refund for Skywise Airline payments I did with my credit card. I was informed by both the consultant and the manager that they cannot assist me and had to go on the website and log a dispute there. I did exactly what I was told and I have been emailing to Absa action line and credit card division since the 25 Jan 2016 and I never had anyone contact me or dealt with my request. I only received an automated reply that my email was received and an email from Janine Williams who asks for my account number and id number every day without ant feedback. Honestly I am sick and tired of this exercise and I am disappointed that this is actually my bank. I went to perform the same process at the blue bank and I received my refund already last week. <br> Come on Absa.