request urgent assistance with my ABSA ACCOUNT

I'm writing to request urgent assistance with my ABSA ACCOUNT, which has been blocked due to a ***** alert. Recently, Someone requested a transfer to my account because he forgot his card at home and it seems this may have triggered the block. Despite multiple attempts to contact your customer service and they said I must send proof of payment and i did. I'm concerned about the impact on my livelihood and would appreciate it if you could look into this matter urgently. Please help me resolve the issue so I can access my account and continue using my card for payments.

Name: Courage Maluleke ID number :*** Number phone:***